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FAQs
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Frequently Asked Questions
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Here are some common questions and answers about taking care of your business computer system.
Q. All IT service companies promise great customer service, what makes you different from the rest of them?
Answer: We take ownership of the problem, where others find someone else to blame. We learn YOUR business and pull the best technology to enhance it, others find off the shelf solutions to general problems and make your business fit the solution. We give the 5-star hotel experience to our customers, all their technology needs taken care of. Finally, we back it up with a pro-active approach getting to problems before they have an effect, rather than reacting to them after the fact.
Q. What happens if a business can’t get its system up and running the same day, and is faced with a major financial disaster, can you help them?
Answer: Yes. We deal in problem/solutions everyday and are well versed in getting business out of sticky situations. Our wide-ranging experience and strategic alliances enable our ‘Can do’ approach.
We have access to the largest IT Hardware and Software suppliers and have specialized stocks of replacement equipment that can ensure fast recovery from major disasters.
With our Managed approach and Creative Solutions, we can bring together the resources of many companies to CREATE the solution to the problem.
Example1: A customer lost all internet connection and could not invoice jobs or get clearances to commence new work without it. Within the hour we had organised a temporary mobile connection and had them up and running.
Example2: A major Juice company’s production line had stopped for a whole day due to computer malfunction. After their IT department had given up, they called Professional I.T. and an engineer was on site within the hour to take over. With our specialized knowledge combined with a common-sense approach, within a few hours the juice was flowing again.
Q. What’s the most common problems businesses face in their day to day operations…and is there any practical things they can do to minimize the potential of that problem crippling them?
Answer: Poor performance of their computer system and a lack of IT knowledge are the most common. People rely on $100 off-the-shelf software to keep million dollar businesses operational, but without checking it or maintaining it, but can’t afford to hire the IT employees they need.
Too often an expensive computer system can be rendered near to useless by lack of updates and maintenance.
The best and most practical thing they can do is to have IT experts managing, maintaining and monitoring their system regularly. Professional I.T.’s M3 program is a cost-efficient way to achieve this. You can then get on with doing what you do best.
Q. If someone has a sudden disaster and they call Professional I.T., will they talk to a human being who can give them some advice on the spot…or will they get a list of buttons to press or the dreaded recorded voice?
Answer: In this situation you would speak to a qualified engineer immediately and probably someone at management level. Our M3 customers always get priority support first. However a non M3 customer with an urgent issue can expect prompt service. Someone on site within the hour in the Sydney Metro area.
Q. Does Professional I.T. offer any kind of guarantee to its clients for any of the work you do or where you replace components in their systems?
Answer: We give a guarantee on all work performed by Professional I.T. and any components that are replaced are guaranteed by their respective manufacturers. We will, on the customer’s behalf, ensure that any defective product is replaced and make the necessary arrangements with the manufacturer/supplier for this to be done within the warranty period of the component. Our M3 customers get a full money-back guarantee…if they are not happy with our service for any genuine reason, we will refund their money.
Q. What qualifications do your people have to be able to go into a business, which could be a complex operation with a variety of different hardware and software systems involved, and expect to solve their problems?”
Answer: With our range of strategic alliances and in-house expertise, we can confidently handle the majority of problems facing businesses today. If we don’t have the individual know-how on staff, we can tap into the wider expertise of Internet Specialists, Software designers, Security experts and other specialists within our network and then present a single solution managed by Professional I.T..
Q. Are companies putting themselves at risk allowing you or anyone else to come in and have access to their intellectual property and other important corporate information? What protection do you offer them?
Answer: By allowing Professional I.T. to maintain their systems through our M3 program, companies are vastly reducing the risk of unauthorized access and leakage of information. Through regular maintenance of critical systems, we can minimize the majority of the threats that business face from exposure to the internet.
Companies are at more risk with social engineering and internal staff malice than the risk of remote access to there servers. We set up our remote access connections as securely as possible. And make sure that only granted access is given to those who require it or have authorization.
Call us on 02 9545 7776
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